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Contact Centers & Chatbot Solutions

Contact Centers

  • Analysis of AS-IS status/Proposal/Implementation/24x7 Support

  • Multi-Tenant Security

  • Digital and Voice

  • Self Service

  • Workforce management

  • Reporting and Analytics

  • Integrations


​Chatbot Solutions

  • Analysis of a business case and recognition of chatbot benefits

  • Creating automated communication of frequent scenarios

  • External focus - Enhancing customer sevice and sales support via chatbot

  • Internal focus - Used to improve internal communication and processes within a company

  • Project management and project evaluation (measuring use of the chatbot)

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