Contact Centers & Chatbot Solutions

Contact Centers

• Analysis of AS-IS status/Proposal/Implementation/24x7 Support

• Multi-Tenant Security

• Digital and Voice

• Self Service

• Workforce management

• Reporting and Analytics

• Integrations

 

​Chatbot Solutions

• Analysis of a business case and recognition of chatbot benefits

• Creating automated communication of frequent scenarios

• External focus - Enhancing customer sevice and sales support via chatbot

• Internal focus - Used to improve internal communication and processes within a company

• Project management and project evaluation (measuring use of the chatbot)

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